Privacy Policy

1. Information We Collect

Personal Information You Provide

When you interact with TerryHealth LLC through our website, screening forms, or patient portal, we may collect:

• Full name, date of birth, and gender
• Contact information: email address, phone number, mailing address
• Health insurance status (we serve patients without active health insurance)
• State of residence (we serve Florida residents only)
• Membership plan preferences and payment information
• Government-issued photo ID (required for telehealth identity verification)

Health Information

As a healthcare provider, we collect protected health information (PHI) as defined by HIPAA, including medical history, diagnoses, medications, allergies, and clinical notes. This information is governed by our HIPAA Notice of Privacy Practices.

Automatically Collected Information

When you visit our website, we may automatically collect device and usage information including IP address, browser type, pages viewed, and time spent on pages. This is used for website analytics and improvement only.

2. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and manage your healthcare services
• Verify your identity and eligibility for our services
• Process payments and manage your membership
• Send appointment reminders, confirmations, and healthcare communications
• Send text messages and emails as described below
• Comply with applicable laws, regulations, and professional standards
• Improve our website and patient experience
• Respond to your inquiries and support requests

3. SMS / Text Message Communications

TerryHealth LLC uses SMS/text messaging to communicate with patients regarding:

• Appointment confirmations and reminders
• Telehealth session join links and instructions
• Payment receipts and billing notifications
• Membership renewal reminders
• Secure portal notifications
• Healthcare updates directly related to your care

Message Frequency

Message frequency varies based on your appointments and account activity. You may receive up to 4–6 messages per month related to your care.

Message and Data Rates

Message and data rates may apply. TerryHealth LLC is not responsible for any charges from your mobile carrier.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message from us, or by contacting us at appointment@terryhealthclinic.com. After opting out, you will receive one final confirmation message. Please note that opting out of marketing messages will not affect transactional messages required for your active healthcare.

Help

For help with SMS communications, reply HELP to any text message or contact us at appointment@terryhealthclinic.com.

No Third-Party Sharing for SMS

We do not share your mobile phone number or SMS consent with third parties for their marketing purposes.

4. Information Sharing and Disclosure

TerryHealth LLC does not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Healthcare operations: With laboratories, pharmacies, and specialists as necessary for your care
• Business associates: With HIPAA-compliant vendors who help us operate our practice (e.g., CharmHealth EHR, payment processors) under Business Associate Agreements
• Legal requirements: When required by law, court order, or government authority
• Public health: As required for public health reporting, disease surveillance, or communicable disease management
• Emergency situations: To prevent serious harm to you or others
• With your consent: In any other situation with your explicit written authorization

5. HIPAA and Health Information

TerryHealth LLC is a HIPAA-covered entity. Your protected health information is handled in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act. For a complete description of your rights regarding your health information, please review our HIPAA Notice of Privacy Practices.

All clinical records are stored in CharmHealth EHR, a HIPAA-compliant electronic health records platform. All telehealth sessions are conducted through CharmHealth's encrypted, browser-based video platform.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: To understand how visitors use our site (anonymized data only)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmission
• HIPAA-compliant electronic health records platform (CharmHealth)
• Secure, encrypted patient portal
• Access controls and authentication requirements
• Regular security assessments

No method of electronic transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately at appointment@terryhealthclinic.com.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access and obtain a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and healthcare retention requirements)
• Opt out of SMS communications (see Section 3)
• File a complaint with a regulatory authority

To exercise any of these rights, contact us at appointment@terryhealthclinic.com. For health information rights specifically, please refer to our HIPAA Notice of Privacy Practices.

9. Children's Privacy

TerryHealth LLC provides services to patients ages 7–17 with the consent of a parent or legal guardian. We do not knowingly collect personal information from children under 7 without parental consent. All pediatric patient information is handled with additional care and only disclosed to the legal parent or guardian of record.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active patients through the patient portal. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

TerryHealth LLC
Privacy Officer: Teresa Vazquez, FNP-BC
PO Box 960014, Miami, FL 33296
Email: appointment@terryhealthclinic.com
Website: terryhealthclinic.com